How long does my order take to get to me? As soon as we have your order and it is in stock, we will send the package within 1 - 3 working days. Shipping by the service provider takes 2 - 5 days to most European countries. You can use the tracking number to track your package at any time.
What if my order is out of stock or on pre-order? In this case we will place your order immediately. Please understand that hand knitting takes time. We expect approx. 4 - 6 weeks from your order. We will keep you updated during this time.
How much are the shipping costs? If you would like your order to be delivered in Austria, Germany or elsewhere in Europe, we will cover the shipping costs. Outside of Europe, the shipping costs are to be borne by you.
Do you also deliver outside of Europe? Yes we do. If you can't find your country in the shipping options, please let us know.
Duties and Taxes? For deliveries outside the EU, duties and taxes may apply, which we cannot cover. In this case, please inquire at your local customs office before ordering.
Do you also send express? We always send with standard shipping. If you want an express delivery, we can do this at your expense.
Returns - how does it work? We want to act very consciously and would be happy if you make your decisions very consciously. This helps to avoid returns. It is also good for the environment. If you still want to return your order, please do so within 14 days of receiving the goods. In this case, you bear the costs. Make sure that the goods are well packaged and can therefore be returned to us in their original condition. Send us the mail to: email@example.com